Complaining about fitness to hold an enforcement-agent certificate

An EAC2 complaint is a serious court procedure about a certificated agent's fitness to hold a certificate. It is not the correct route for every debt, fee or company complaint.

CPR 84.20 governs the procedure. Identify the precise conduct, distinguish evidence from allegation and attach the important documents in date order. Check the current HMCTS form and filing arrangements.

The agent must have a fair opportunity to respond. Compensation, costs, attendance and cancellation of a certificate are not automatic; fee assessment and third-party claims use different procedures.

Sources and scope

This site concerns England and Wales. Principal sources include Schedule 12 to the Tribunals, Courts and Enforcement Act 2007, the Taking Control of Goods Regulations 2013, the Taking Control of Goods (Fees) Regulations 2014, CPR Part 84 and the GOV.UK bailiff guide.

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